Privacy Policy

Last updated: April 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.

1. Information We Collect

When you place an order, we collect information necessary to process your purchase, including:

Name and contact details (email address, phone number)
Billing and shipping address
Payment information (processed securely by Stripe — we do not store card details)
Order history and preferences

When you browse our website, we may also automatically collect technical information including your IP address, browser type, pages visited, and referral source, via cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmation and shipping notifications
Respond to your customer service enquiries
Prevent fraud and maintain the security of our site
Comply with applicable legal obligations
Improve our website and product offerings (using aggregated, anonymised data)

If you have opted in, we may also use your email address to send you promotional communications. You can unsubscribe at any time via the link in any marketing email.

3. Cookies

Our website uses cookies to improve your browsing experience, keep items in your cart, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

Essential cookies: Required for the website to function (e.g. your shopping cart)
Analytics cookies: Help us understand how visitors use the site (anonymised)
Advertising cookies: Used to serve relevant ads and measure ad performance

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We share your data only where necessary to operate our business:

Fulfilment partners: Your shipping address and order details are shared with our logistics partners to deliver your order
Payment processors: Stripe processes payments on our behalf under their own privacy policy
Advertising platforms: We may share anonymised or hashed data with Meta and TikTok to measure ad performance and reach relevant audiences
Legal compliance: We may disclose information if required by law or to protect our legal rights

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Request your data in a portable format
Opt-out: Opt out of marketing communications at any time
California residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.
EEA/UK residents (GDPR): You have the right to lodge a complaint with your local data protection authority

7. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections. Payment processing is handled by Stripe, which is PCI DSS compliant.

8. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team. We will respond within 2 business days.